In markets such as the Philippines, Indonesia and India, the proliferation of outsourcing companies – also known as business process outsourcing (BPO) – has been significant in recent years.
PSA has provided a number of security consultancy services to the sector, including full-scale security management programs for many of the Philippines most prominent outsourcing companies, security assessments of nationwide facilities, security strategy development, and the provision of onsite security managers. We also provide area risk assessments and market entry research for BPO firms looking to expand in Asia.
PSA’s Investigations team has conducted a number of internal fraud risk assessments and business process reviews for a number of BPO clients, who find significant value in our third-party assessments. On several occasions, our team has identified incidence of fraud within the BPO that had not been picked up by their own internal safeguards and processes.